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Refund Policy

Refund Policy


Refunds will be made for the cost of the product that was paid. tanbinas.com does not refund any shipping and handling charges that was made initially by the purchaser. tanbinas.com will NOT accept any return of products as described in Clause 3.4. If you return products in used condition, you will be responsible for the cost to have them shipped back to you. 

Refunds will be issued in the same method of payment as the original payment:

  • Purchase made with cash, a cash refund will be issued.
  • Purchase made with a credit card, a credit will be issued to the original card.
  • Purchase made with Points and/or tanbinas.com E-Voucher/ Gift Card, Points will be credited back to your Tanbinas.com account, whereas a new E-Voucher/ Gift Card code will be e-mail to your personal e-mail.

Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.  

Payment Platform

Refund Option

Duration

All

Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days

bKash/Rocket/UPay/SureCash/Nagad

Bank Deposit / Mobile Payment Reversal

7 working days

Cash on Delivery

Bank Deposit

4-5 working days