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1. PRODUCT QUALITY ASSURANCE
We Are Proud to Assure the Quality of everything we sell. All products are 100% authentic and original. If you encounter any product quality issues, manufacturing defects, or a mistake on our or suppliers part, please contact us. We will give you a choice of a replacement or exchange for your purchases. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.
2. POLICY AGAINST FAKE / REPLICA / IMITATION PRODUCTS
We do not sell fake / replica or imitation goods. We assure buyers that what you buy are from genuine goods. We only work with distributors / suppliers who sell genuine products or are authorized to distribute the goods in Malaysia.
3. RETURN, EXCHANGE & REFUND POLICY
3.1 The following conditions are NOT applicable for any return, refund, and exchange policy:
- Change of mind
- Unsatisfactory and/or unsuitability of using the products / services
- Wrong size / measurement
- Products that has been worn, washed, used, and/or altered
- Products that require special delivery
- Products that have been opened or have a broken seal
- Products that is missing of the serial number, warranty card and/or UPC
- Open software
- Gift cards & prepaid phone cards
- Jewelries
- Health and personal care products
- Grocery products
- Fresh flowers
- Opened consumable products
- Customized products / services
- Products / services which falls under the SALE and/or CLEARANCE category
3.2 Only process a refund / exchange for the below conditions:
- The products / services does not match the product picture / description on the website
- The products received is the wrong variant ordered (e.g.: color, size, etc.)
- The products is missing an item
- The products is faulty / damage / defective
- The product / services is out of stock
- The product / services is unable to be exchanged with the distributor / supplier
3.3 If you wish to make an exchange or refund, please inform our Customer Service within 3 days after receiving your products. You are required to include the order number, e-mail address, clear pictures of the product, and the problem in all correspondence.
3.4 For any exchange or refund, the original products received by you must be returned in its original packaging including the packaging, boxes, tags, labels, warranty card, etc. Please ensure that the returned products is packaged properly before delivering. The products are your responsibility until they have reached our warehouse. tanbinas.com is not responsible for any returned products which are damaged. Upon receiving the returned products, Tanbinas.com will inspect and investigate on the returned products. If the products received are damage, faulty, defective, not the same as the original products, fake, duplicated, missing items, and/or without the original packaging, we will not process the exchange or refund.
3.5 Returns can be made via courier or through our retail store.
- 3.5(a) for courier returns...
Products must be sent back to us only via reliable and traceable shipping methods within seven (07) days after reporting to our customer service. tanbinas.com will not be responsible for refunding any untraceable packaged products. All return shipping costs will be borned by the purchaser of the product.
- 3.5(b) for retail direct to office returns...
It is compulsory to inform our customer service ahead before sending the return items to our retail store. tanbinas.com do not accept walk-in returns and reserves the rights to reject your returns. All returned products must be delivered to the below store address :
tanbinas.com
Kha-52, Hazi Nuruzzaman Plaza
Khilkhet Tanpara, Road - 5
Nikunjo - 2, Dhaka – 1229
3.6. If you attempt to return an item which does not fulfil Clause 3.1 and/or 3.2, the product will be shipped back to you, and you will be charged of the shipping cost for sending it to us.
4. WHAT TO DO AFTER RECEIVING YOUR ORDER
Upon receiving your order, please open and inspect all products on the same day as delivered. Try on any wearable items and if there are issues, please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us on the same day. Please have the delivery driver to make a note if the package they'd deliver shows signs of damage before signing it.
5.0 REPLACEMENT POLICY
If you find any kind of problems after receiving your product (such as physically damaged product, product does not function properly, product not same as displayed on image), you can receive replacement of your product. In such cases, please, inform us through an e-mail to complain@tanbinas.com or call us at 01958067157 from (10:00 am - 8:00 pm). Please, note that tanbinas.com will bear all shipment charge for this type of replacement.
6.0 INTERNATIONAL ORDERS
All international orders are considered final by tanbinas.com and is not applicable to tanbinas.com return and exchange policy.
7.0 UNCOLLECTED / BOUNCED PARCELS
7.1 If you failed to receive your order parcel, please check with the courier service that was supposed to deliver your order parcel from the tracking order no. given to you. Your parcel may be kept at the courier service center near you. Please collect your parcel at the indicated time stated by the courier service. In any case that the order parcel is uncollected from the courier service center, the order parcel will be sent back to us.
7.2 For any uncollected order parcels returned to us, we will contact the purchaser via e-mail or phone call. However, for any further arrangements to deliver your order parcel again, you will be charged of the additional delivery costs. You may collect your returned order parcels from our offices without any charge. Please ensure that you had informed our customer service one (01) day before your collection. tanbinas.com do not accept walk-in collections and reserves the rights to reject your collection requests.
7.3 Regardless of any reason provided by the purchaser, for any uncollected returned order parcels within fifteen (15) days from the date that our customer service has contacted the purchaser, your order will be terminated and no refunds or parcel collection requests will be entertained.